ProcessNo. 70

Unusual suspects

Who within the business has the most direct contact with customers? Who is building the products? Who maintains the services? Who is your most enthusiastic customer? Who is your most integral supplier? By talking to people inside – and outside – the organisation you can find the insights that connect more deeply with readers.

Try this

Interview someone who isn't in the marketing team — a customer service rep, a delivery driver, a long-time customer.

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Open a ten-minute sprint with Unusual suspects as your prompt.

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Paste a line. Rewrite it using Unusual suspects.

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ResearchGetting startedCampaign concept

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