Who within the business has the most direct contact with customers? Who is building the products? Who maintains the services? Who is your most enthusiastic customer? Who is your most integral supplier? By talking to people inside – and outside – the organisation you can find the insights that connect more deeply with readers.
Try this
Interview someone who isn't in the marketing team — a customer service rep, a delivery driver, a long-time customer.
Ideas
Open a ten-minute sprint with Unusual suspects as your prompt.