“Every page says something different”

How to build a simple messaging framework

The website says one thing, the sales deck another, and the ads a third. A messaging framework gives every writer the same starting point: one core message, a few pillars that hold it up, and proof for each.

3 stepsAbout 15 minutesFree, no account needed

You’ll recognise it

  • Writers keep asking “what’s the main message?”
  • The same product is described four ways
  • Proof points live in someone’s head, not on paper

Why it happens

Messages multiply when nobody has written down the hierarchy. A framework is a short, ranked list. It doesn’t need to be long to work: the discipline is in choosing three pillars, not ten.

The approach

3 steps, in order

Each step gives the next one something to work with. The worksheet below follows the same order.

Write the core message

One sentence: what you want the audience to believe after reading anything you publish.

Core message

Hartwell is the practice that won’t make you feel bad for staying away.

Choose three pillars

The three reasons that message is true. Each one should be different enough to carry its own page.

Pillar

No telling off. Ever.

Pillar

Your first visit is a chat.

Back each one up

One piece of proof per pillar: a fact, a review, a number, a process.

Proof

“Didn’t lecture me once.” Google review

Worksheet

Build yours as you read

Fill in each step. Your message house updates as you type. It stays in this browser until you choose to keep it.

1Write the core message
2Choose three pillars
3Back each one up
Questions

Good to know

Why only three pillars?

Because people remember three. More than that and writers start choosing their favourites, which is how inconsistency starts.

Where does proof come from?

Reviews, sales calls, the client’s own data, and things the business does that competitors don’t.

Do I need an account?

No. Your worksheet stays in this browser. Leave your email and we’ll send it as a PDF.

Who writes these guides?

ProCopywriters, the UK’s professional body for copywriters, with members who do this work every week.

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