CraftNo. 85

Jobs to be Done

The Jobs to be Done framework reframes your product around the outcome your customer is seeking. A customer doesn’t buy a drill – they buy a hole in the wall. They don’t buy a mattress – they buy a good night’s sleep. When you understand the ‘job’, your copy shifts from describing what the product is to describing what it does for the reader. This is particularly powerful for products that compete across categories, where the real rival isn’t a similar product but a completely different solution to the same problem.

See also: Benefits first; Focus on the reader; Know your competitors

From Competing Against Luck by Clayton Christensen

Try this

Complete this sentence for your product: “When I’m [situation], I want to [motivation], so I can [outcome].” Write it from the customer’s perspective. Now rewrite your headline around the outcome.

Ideas

Open a ten-minute sprint with Jobs to be Done as your prompt.

Try it in Ideas

Try it on your copy

Paste a line. Rewrite it using Jobs to be Done.

Stays on this page. Nothing is saved or sent.

Good for

Product pagesPositioningCampaign concept

Related cards

Ideas

Take it further

Run a ten-minute sprint with Jobs to be Done as your prompt. Free, with no sign-in: it stays on your device.

Start a sprint

CopyDeck is the free part of Ideas. Studio is ProCopywriters’ tools for people who write copy, included in Pro membership.