Security and reliability
Copy that’s booked to run can’t wait for a server. This is how Studio keeps your work safe, what happens if something goes wrong, and what we don’t promise yet.
Your work is saved as you go
- Studio saves as you type. If a save fails, it keeps a copy on your device, keeps trying, and tells you plainly until it’s saved.
- Earlier versions are kept: Ideas boards keep their history, and pages in Drafts keep the day’s edits.
- Every version you send to a client is frozen. What they approved is exactly what’s on record.
Your work never only lives in Studio
- When a client gives final sign-off, the approved copy is emailed to you and to the person who approved it, in the email and as a file.
- Download a whole project at any time: every version you sent, and every comment on it.
- Export any page as HTML, Markdown or plain text, with its version and approval stamped on it.
Backups, off-site and encrypted
- An encrypted copy of Studio’s database goes to a separate backup provider every hour, and each night’s copy is kept for 90 days.
- The copies are encrypted before they leave our server, with a key that isn’t kept on it.
- Our hosting company also backs up the whole server every day. We’ve tested restoring Studio from the off-site copies.
Where your data is
- Studio runs on servers in Germany, in the EU, with Hetzner.
- The encrypted backups are held by Backblaze in the United States while we move them to Backblaze’s EU region. Backblaze can’t read them.
- Everything between your browser and Studio is encrypted (HTTPS). Nothing you write is used to train AI.
Signing in
- Members sign in with their ProCopywriters account, so Studio never sees their password. Studio’s own passwords are stored only in scrambled (hashed) form.
- You can also sign in with a link sent to your email. It works once, for 15 minutes, and still works if the ProCopywriters website is down.
- Repeated failed sign-ins are slowed down, and your clients never need an account to review copy.
What we don’t promise yet
- Studio runs on one server today. If it failed, we would restore from the latest backup: you could lose up to an hour of work, and Studio could be down for some hours. A standby server in a second data centre is planned.
- Studio doesn’t yet hold security certifications such as Cyber Essentials, and we don’t offer an uptime guarantee.
- Because of that, the approved copy is emailed out at sign-off: if Studio is ever unavailable, you still have what was signed.
Found a problem?
Email usTell us about security issues
Email help@procopywriters.co.uk. We reply to security reports first.